What type of auto insurance claims

Liability non-injury, injury, or auto?

I did not work for Allstate but have not heard anything bad about them.

I worked liability non-injury. My job required me taking recorded statements from the parties involved and make an assessment on liability. It was hard because the workload was high; I was attached to phone and computer. People did not like the concept of comparative negligence.

Next I started handling injury claims. I enjoyed that. I still would determine who was at fault but when a person is injured they seem to be a little less concerned about their car so are a little easier to deal with. I would go out in the field and meet with people, pick up police reports, do scene investigations, review medical records, and attend mediation and trials if the claim escalated to that. I also had a laptop, company car, and a cell phone. The freedom was nice.

Doing just liability non-injury claims was a little boring, maybe even below my education level at my company (I have a B.S.). The injury claims were more complex and challenged me some. You need to know medical terminology.

Both injury and non-injury claims are a lot of computer work as my company was paperless. I never worked more than 40 hours a week but I would say I was the exception to the rule. A lot of people at my office put in 45-55 hour weeks.

Auto claims seems pretty neat though I never did it. There is a lot of training for that job, as it required knowledge of the vehicle. You would probably be out in the field taking photos of cars and writing estimates. You would also have to work with body shops.

No matter what field of auto claims you are talking about you have to be able to negotiate and deal with upset people. You need to be a people person to work any line of claims. You also need to be able to handle a fast-paced high volume job. Nobody likes to be without a car. You will spend a lot of time on the phone.

Insurance may not be a field that interests a lot of people but there is a ton of room for growth and promotions. I have found that all in all it pays fairly well.

it won’t be boring and it will allow you to get out of the office often
(after you are trained and turned loose) you’ll always be meeting new people
i worked in insurance for 30 years

I have worked in the insurance industry for over 20 years. I’ve done everything from customer service to property claims. It is never boring and will teach you how to manage your time and make critical decisions. It is a great education in human nature as well.

If you enjoy meeting new people and can clearly explain yourself to people, it is a great career.

I have never regretted being in insurance and enjoy my work.